Customer Champion Award: Go Simply Funerals 0

Go Simply Funeral Directors

“Probably the best funeral that they’ve ever been to.”

With industry costs rising year after year, many families are finding that a personal and memorable funeral can be tough to afford. This month’s Beyond Customer Champion have made it their mission to change that – and given their outstanding five-star feedback from clients, we think they’re doing an excellent job.

After all, it’s not every day you see reviews that say: “considerably cheaper than others” alongside “best funeral they’ve ever been to”.

So, without further ado: congratulations, Go Simply Funerals!

Who are Go Simply Funerals?

Coffin with candle set up by Go Simply FuneralsFounded by Angela Ward and Kevin Jones in 2016, Go Simply Funerals is an independent funeral directors based in Wiltshire. Despite their relatively recent launch, Angela and Kevin have over a decade of combined experience in the industry. They decided to team up after realising that they could offer a fairer, more affordable service to people in need:

“I’ve worked with over 35 funeral directors in the area, and I’ve seen an awful lot of how not to do funerals,” Angela explained when we caught up with her. “I saw so many people who had no money and were paying for things that they really didn’t need to be paying for … we’re really passionate about social justice, and we just felt: ‘We can do this better’”.

“They were giving as much as everybody else for a much, much, much more cost-efficient service”.

Wicker coffin decorated by Go Simply FuneralsNow, over a year later, Go Simply Funerals pride themselves on offering beautiful, personal services with all the professional attention to detail that you would expect – but at an affordable price.

“When we compared [Go Simply Funerals] with everybody else, they were giving as much as everybody else for a much, much, much more cost-efficient service.” Andrew Dixon, a recent Beyond user, said. Go Simply arranged his father’s funeral right at the end of 2017, collecting him on Christmas Day after an urgent call-out.

“From what I’ve been told by lots of people there – and there were a lot of older people there – it was probably the best funeral that they’ve ever been to.”

Meanwhile, a Beyond review from Julianne Colbran described Angela and Kevin as “considerate, kind, highly professional,” adding that they “provided much more than we could ever have hoped for”.

“The question isn’t ‘Why can we be so cheap?’ – the question is ‘Why is everyone else so expensive?’”

Coffin with decoration at GoSimply funeralsSo, what is Go Simply Funeral’s secret? According to Angela, that’s not quite the right question.

“The question isn’t ‘Why can we be so cheap?’ – the question is ‘Why is everyone else so expensive?’ We are that cheap because we can be that cheap, because funerals really can be that cheap.”

By keeping their own maintenance costs low and thus making sure that families only pay for services they’re actually using, Angela and Kevin say they can provide a lower-cost service without changing the experience for families. “We know where to save, and how to save, without compromising on any standard,” Angela said.

“It’s at the back-end that we’re saving money, all the wastage that other funeral directors maybe don’t think about. You will get an excellent funeral: nothing is compromised on that, or on the attention to families.”

I can’t sing their praises high enough.”

According to Andrew Dixon, Angela and Kevin really do go the extra mile to provide a special service. “They came out to the house and spoke to my mother, and they explained what was going to happen, what they were going to be doing, how they would do it … Angela actually sang for us at the funeral, which was very good, and she put a lot into doing a eulogy for [my father]. It was all very well done.

“They were very good. I can’t sing their praises high enough.”

Want to find out more about Go Simply? You can find their Beyond profile, with services, quotes and reviews, here.

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Beyond Customer Champion Award: James Funeral Service 0

James Funeral Service Funeral Directors in Harrow London

This month, after reading a particularly glowing report of their service, we are very pleased to announce that the Beyond Customer Champion Award for October is awarded to: James Funeral Service based in Harrow.

James Funeral Service Funeral Directors in Harrow LondonWe decided to speak with Mr Keith Keshwar in light of the kind words he left regarding his experience using James Funeral Service. After losing somebody close to him, Keith spent several days phoning around to different funeral directors in order to begin making arrangements. Dismayed to find that many of them were primarily interested in talking about money, Keith turned to Beyond to help find a reputable funeral director is his local area.

Initially concerned about his financial circumstances, Keith was worried that he would be stuck without a proper funeral for his loved one. However, after connecting with James through Beyond, he was immediately reassured from the very first contact:

‘I phoned around to a few people and he was far and away the best person I spoke to. When I first made contact with him on the phone, I was comforted by the way he spoke and how he dealt with my issues.’

Keith was not short on praise when we asked him about the service itself: ‘James was excellent and gave me the perfect service – I can’t fault it. He went beyond the call of my expectations, and I couldn’t ask for anything more than that really.

‘Everyone else was more interested in the money, but not James. What he said he would deliver is exactly what he did. He communicated with me throughout the whole process and made sure every little thing was attended to.’

When asked if the quote he received on Beyond was accurate, Keith had this to say: ‘What James advertised was exactly what I got; he was incredibly honest and truthful, and his service exceeded my expectations. He fully deserves all the praise he gets.’

If you would like to make contact with James Funeral Service, then please take a look at their funeral director profile here.

Beyond Customer Champion Award: Sayce & Bull 0

funeralbooker customer champion

With great pleasure we can announce that the winner of September’s Customer Champion Award – recognising excellence in funeral care towards Beyond’s customers – is Sayce & Bull, who are based in Eastbourne.

Sayce & Bull


As every month, we comb through the reviews left by real customers who have used our platform to find their local funeral director and pick the best one as the basis for this award.


Last month, a person who wishes to remain anonymous lost her husband. On the advice of a friend who had previously used another local funeral directors twice before, she visited with that firm. It seems that this firm has since been taken over by a national chain, and the person was distressed by the way she had been treated; with no sense of compassion and no great effort being made to understand what she was going through, and no willingness to help her in planning a meaningful farewell.


The customer did not feel right about the way this meeting had gone. On the advice of some friends, after a sleepless Saturday night, she decided to take the “unusual step” of shopping around. She came across Beyond (then Funeralbooker), and used our service because we are available to speak to customers on Sundays.


After filling in the enquiry form for Sayce & Bull on their profile page, one of our team gave her a call and informed her that someone from Sayce & Bull would call her back in 10 minutes, which they did. From this first phonecall, she was impressed by Miranda’s professional and caring approach.


She had begun planning the funeral with the previous funeral directors, and had already booked a slot for her husband at the crematorium. This caused a lot of stress, as she did not want to have to deal with this funeral directors again. Immediately, Miranda made all this stress “melt away,” assuring her that the crematorium slot was booked in her husband’s name, and not in that of the funeral directors.


Incredibly, the figure quoted by Sayce & Bull was £2,000 cheaper than the quote she had received previously, and this quote did not even include a limousine.


The lady wanted to do the best for her husband, and found the support that she was given by Miranda to be amazing down to every last detail. She was given choice, advice and emotional support at this difficult time, and by the end of the funeral Miranda was “like an old friend” to her.


There is perhaps no greater compliment to be made to Sayce & Bull than: “It was a great shame he couldn’t be there. He would have really enjoyed it.”


It’s sentiments like this, and the fair pricing strategy (brought so sharply into focus when contrasted with the fees charged by the national chain) which make Sayce & Bull the deserved winner of our Customer Champion Award for September. Getting a funeral right can be a massive help in the grieving process, and we’re proud to help people at these trying times to find a funeral director who will do right by them and their loved one.


Take a look at Sayce & Bull’s profiles here:


Bexhill on Sea