Here at Beyond, we think it’s important to recognise those funeral directors that provide outstanding service and who go above and beyond what is expected of them. So we’ve created the Beyond Customer Champion Award to do just that.
Beyond connects people with a funeral director every few minutes, which puts us in a unique position to recognise the dedicated and compassionate work being done by funeral directors who consistently go above and beyond to help bereaved people say goodbye to their loved ones. This is work which can make all the difference to a family struggling to cope with the loss of someone dear to them.
Each month, we’ll be digging into the reviews left by families of funeral directors whom they’ve engaged, and pick out an example of exceptional practice for our Customer Champion Award. These are reviews left by people who have actually used their services, who can speak to their approach and ensure that families considering their services in the future have real testimonials from real people.
So without greater ado…our inaugural Beyond Customer Champion is: A & A Doyle
Based on a recommendation by John Henry from Galashiels, we are delighted to recognise A & A Doyle for the incredible support that they offered John at a difficult time. With previous experience of the high cost of funerals in his local area, John decided to search the internet for more affordable funeral directors and got in touch with A & A Doyle through our platform. With the average cost of a funeral in the UK totalling £3,784, John was happy with the very reasonable £2,665 he was quoted by A & A Doyle, but even more pleased with the level of support, warmth and compassion that they offered him at every stage of the process. Although an affordable service in comparison with the reported average funeral cost in the UK, John said that the quality of service which he received was exceptional, and it didn’t feel as though corners were being cut, or as though he and his funeral requirements were being rushed through on ‘a conveyor belt.’
From his first meeting with Awdri and Allan at A & A Doyle, John found them to be understanding, helpful and able to explain the funeral and all its associated technicalities in both great detail and complete clarity, without ever feeling under pressure to make a quick decision or spend more money. For the recently bereaved, many of whom may find themselves vulnerable at such a distressing time, this is a fantastic quality to find in a funeral director and one which should be heartily commended. John also found them easy to reach by telephone whenever he had a query or required additional information, and was impressed by how quickly they responded to his initial enquiry through Beyond.
However, it was the attention to detail, care and dignity with which A & A Doyle conducted the funeral itself that really made the difference to John. The service offered family and friends a beautiful opportunity to pay their respects and all in attendance were given the time they needed to remember the deceased without ever feeling rushed. Throughout it all, A & A Doyle offered fantastic support and assistance to John, with Awdri Doyle there to give John a particularly beautiful hug at the service itself, one he described as ‘quite possibly the greatest hug I’ve ever received.’
We would like to thank John Henry for his review and also note that he would happily recommend A & A Doyle to anyone requiring funeral services in the Galashiels area. We would also like to congratulate A & A Doyle on the incredible service they provide and the understanding and support they are able to offer their customers.